Due to the custom nature of our products, please note that once payment is received all sales are final. In the unlikely event that you have a problem with your order please contact us via email and we can work together for a resolution.
If you are purchasing one of our personalized stuffed animals you will receive a proof of the design before it is stitched out. Please double check the proof for accuracy, color choices, layout etc. Once you approve the proof, we are not able to make any changes and refunds will not be offered for incorrect information or spelling errors.
Often times we post product photos on our social media accounts and our website. If you prefer NOT to have your products posted, please notify us when the order is placed that you do not want any photos posted.